EFFECT OF PERFORMANCE MANAGEMENT ON STAFF PRODUCTIVITY IN THE HOSPITALITY INDUSTRIES IN EBONYI STATE

Abstract

This paper focuses on the effects of performance management on staff productivity in the hospitality industries in Ebonyi. Despite the claims of regular performance management in the hospitality industries, these claims have not translated to higher performance and increased staff productivity. Thus the work aims at ascertaining whether there is any significant effect of performance management on staff productivity: to find out the factors affecting performance management in relation to staff productivity and finally to find out ways through which hospitality industries in Ebonyi state can improve performance management to enhance staff productivity. A descriptive survey design was adopted. The total population of staff from the five randomly selected and notable hospitality industries in the three senatorial zone of the state was 174, thus the researcher used Yaro Yameni in finding the sample size of 153. Tables, simple percentage and Pearson’s correlation coefficient method was used in analyzing the data collected, as this enables the researcher to compare sub-groups of unequal size meaningfully. The major instruments used for data collection are structured questionnaire and interviews. Findings revealed among other things that personnel performance management enhances job performance, staff motivation and overall productivity of the hospitality industries in the study area. The implication of the findings is staff performance management has not been given adequate attention in the provision for staff training needs and motivating the personnel for higher productivity. The researcher therefore recommended that performance management should focus more on staff productivity, other than other considerations which do not add much to job performance. Keywords: Performance Management, Staff Productivity, Service Quality, Training Programme